helpdesk

EFFICIENT HELP FOR EXCELLENT CUSTOMER SERVICE


Free Odoo presentation  

 

 
 

the advantages of the application helpdesk

 

  • Track queries, prioritize and handle customer requests

  • Organize your tickets the way you want, thanks to the functional kanban view

  • Get an immediate overview on your team's workload and check the ticket status based on custom SLA rules

  • Qualify customer queries using a customized website form and automatically create tickets from new incoming e-mails

  • Use the most-frequently used templates in live chat or respond to queries coming via e-mail

  • Sell support contracts to automatically provide technical support services to your client

  • Keep track on the time of each contract with the schedule application and extend the contracts automatically

  • Create alerts for a sales team or technical support team based on customer status

  • Extend the self-service platform by directly combining FAQs, training videos and presentations on the level of application. Develop the community around your product using the forum

              demo Odoo

 

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invoices


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helpdesk


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leaves


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+3 mln people use Odoo system

Contact us and change the quality of work and management in your company.