Track queries, prioritize and handle customer requests

Organize your tickets the way you want, thanks to the functional kanban view

Get an immediate overview on your team's workload and check the ticket status based on custom SLA rules

Qualify customer queries using a customized website form and automatically create tickets from new incoming e-mails

Use the most-frequently used templates in live chat or respond to queries coming via e-mail

Sell support contracts to automatically provide technical support services to your client

Keep track on the time of each contract with the schedule application and extend the contracts automatically

Create alerts for a sales team or technical support team based on customer status

Extend the self-service platform by directly combining FAQs, training videos and presentations on the level of application. Develop the community around your product using the forum